Complaints
For information on how to contact us to make a complaint please click here.
Frequently Asked Questions
We have collected many of the questions we are asked together in to one page. If you have a question, you may be able to find the answer right now! Please see the Frequently Asked Questions page.
Our Gender Pay Gap Report
Please read our gender pay gap reports for the following:
Customer Services
If you have a general question about your mortgage with us please call the Customer Services team on 0344 770 8030.
You can also fax us on 0344 770 8040.
Please remember to include your full name and mortgage account number on any written communication.
Insurance Team
If you have a question about buildings insurance please call the Insurance Team on 0344 770 8035.
Payment Difficulties
If you are experiencing Payment Difficulties please call us on 0344 770 0093.
Write to Us
You can write to us about your mortgage at:
Paratus AMC Limited
PO BOX 4189
Bracknell
RG42 9LY
You can write to us about general matters at:
Paratus AMC Limited
No.5 Arlington Square
Downshire Way
Bracknell
Berkshire
RG12 1WA
Alternatively, you may Email us at customerservices@paratusamc.co.uk
Please remember to include your full name and mortgage account number on any written communication.
Opening Hours
We are open: Monday - Friday 9.00am - 5.30pm
If you need to make a payment now, please, see our Make a Payment page for details about how you can do this.