Complaints procedure
Complaints Summary Data
Every six months we are required by the FCA to provide them with information relating to the complaints that have been received and investigated. This data is then published by us on our website.
The table below provides a summary of complaints received and resolved by Paratus AMC Limited in the period 1 January 2023 to 30 June 2023.
Firm name: Paratus AMC Limited
Period covered in this report: 1 January – 30 June 2023
Brands covered: Foundation Home Loans
|
Product / service grouping |
Number of complaints opened by volume of business |
Number of complaints opened |
Number of complaints closed |
Percentage closed within 3 days |
Percentage closed after 3 days but within 8 weeks |
Percentage upheld |
Main cause of complaints opened |
|
|
|
|
|
|
|
|
|
|
Home Finance |
10.18 per 1,000 accounts |
334
|
332
|
5.7%
|
92.2%
|
27.7%
|
General Admin/ Customer Service |
|
|
|
|
|
|
|
|
|
|
Insurance and pure protection |
N/A |
2
|
2
|
100.0%
|
0.0%
|
0.0%
|
General Admin/ Customer Service |
*Insurance and pure protection include Payment Protection Insurance (PPI) and Buildings Insurance complaints. We do not and have never provided PPI.
We did not provide Building Insurance in 2023.