Every six months we are required by the FCA to provide them with information relating to the complaints that have received and investigated. This data is then published both by the FCA, and us, on our website. 

The table below provides a summary of complaints received and resolved by Paratus AMC Limited in the period 1 July to 31 December 2024.

 

Firm name: Paratus AMC Limited

Period covered in this report: 1 July – 31 December 2024

Brands covered: Foundation Home Loans

 

Product / service grouping	Number of complaints opened by volume of business	Number of complaints opened	Number of complaints closed	Percentage closed within 3 days	Percentage closed after 3 days but within 8 weeks	Percentage upheld	Main cause of complaints opened
Home Finance	13.25 per 1,000 accounts	414	444	9.45%	90.31%	21.84%	General Admin/ Customer Service
Insurance and pure protection	0.03 per 1,000 accounts	1	1	0%	100%	0%	Advising selling and Arranging

 

*Insurance and pure protection complaints relate to Payment Protection Insurance and Buildings Insurance. We do not and have never provided PPI. We did not provide Buildings Insurance in 2024.